GENERAL QUERIES

1. What makes your perfumes different from other brands?

We use high-quality ingredients, carefully crafted scent compositions, and a commitment to luxury and sustainability, ensuring a long-lasting and unique fragrance experience.

2. Do you have a physical store?

Currently, we operate as an online store, but we may expand to physical locations in the future. Stay updated by subscribing to our newsletter.

3. Are your perfumes unisex?

Yes! Many of our fragrances are designed to be gender-neutral, allowing everyone to enjoy their favorite scents without limitations.

4. Can I get a personalized fragrance recommendation?

Of course! Contact us via email or live chat, and our fragrance experts will help you find your perfect match.

PRODUCTS

5. Are your perfumes long-lasting?

Yes! Our perfumes are formulated with high-quality essential oils to ensure longevity. The duration may vary based on skin type and application method.

6. Are your perfumes cruelty-free?

Yes, we are committed to ethical beauty and do not test on animals. Our perfumes are also free from harmful chemicals.

7. Do you offer sample sizes?

Yes, we provide sample sets so you can try different scents before purchasing a full-size bottle.

8. How should I store my perfume?

To preserve your fragrance, store it in a cool, dark place away from direct sunlight and heat.

ORDERS & DELIVERY

9. Where do you ship?

We offer worldwide shipping with secure, tracked delivery.

10. How long does delivery take?

  • Domestic orders (within Denmark): 3-5 business days
  • International orders: 7-14 business days

11. Do you offer express delivery?

Yes! Express shipping options are available at checkout for faster delivery.

12. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your order’s progress.

13. Do you offer free shipping?

Yes! Free shipping is available for orders over €100 in The Netherlands, Belgium, and Germany, and €150 for the rest of the world.

RETURNS & EXCHANGES

14. What is your return policy?

We accept returns or exchanges within 14 days of delivery if the product is unused and in its original packaging.

15. How do I initiate a return or exchange?

Contact our support team at info@essenciafragrance.com with your order details, and we’ll guide you through the process.

16. What if my item arrives damaged?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

PRESS & CAREERS

17. I’m a journalist/blogger. How can I contact you for press inquiries?

For press inquiries, collaborations, and media features, please reach out to info@essenciafragrance.com.

18. Do you offer influencer collaborations?

Yes! We love working with influencers and content creators. Send us your details at info@essenciafragrance.com, and our team will get in touch if there’s a fit.

19. Are you hiring?

No we are not currently opened to hire.

CONTACT

20. How can I contact customer service?

You can reach us via:

📧 Email: info@essenciafragrance.com

💬 Live Chat: Available on our website

📱 Social Media: DM us on Instagram or Facebook

21. What are your customer service hours?

Our team is available from Monday to Friday, 9 AM - 6 PM (GMT).